Eligible requests
Buyers may request after-sales support for missing items, damaged items, incorrect products, non-delivery, or other order issues supported by evidence.
Refunds
Refund Policy
Qavlixor supports refund and after-sales requests according to order status, delivery records, merchant response, and platform review.
Last updated: June 29, 2026Review process
The merchant may respond first. If the issue cannot be resolved, Qavlixor may review order records, delivery status, buyer evidence, and merchant notes.
Refund handling
Approved refunds may be partial or full. Refund records are linked to the original order and payment transaction.
Time window
Unless otherwise required by law or platform decision, after-sales requests should be submitted within 30 days after receipt confirmation.